Fight Harassment & Protect Yourself on an OJS



1) Don’t Make it Easy for Management

You know the cardinal sins. Don’t commit them. Take your breaks and lunch according to the contract. Sheet every package in your truck and do it accurately. Make sure to be at the customer's address when making DIAD entries. Don’t turn late Air or a missed package into a dishonesty issue. If management is coming after you, don’t make it easy for them.


2) Don’t Overreact

Supervisors use harassment as a strategy to get results. If it’s not working, they’ll stop wasting their time on you.

Try not to let management get under your skin—and never let them know it when they do.

If you turn into a runner after you get called into the office, you’re teaching your manager that harassment works. Work safe and smart. Practice following the methods every day.


3) Be Strategic In the Office

If you get called into the office, always bring your steward. Management’s goal in the office is to pressure you, get a rise out of you, or fish for information. Be strategic.

Answer management’s questions with clear, simple answers. Whether they’re fishing or trying to goad you into reacting, don’t take the bait. Keep your cool and never make up an answer. If you don’t know or don’t remember, just say so.

When you leave the office, document what happened while it’s still fresh in your mind.


4) Put the Problems Back on Management

Inform management of unusual situations that come up. Send a DIAD message if there's a problem with your Air, if you need help with your pickups, or if you will have missed pieces. Don’t take shortcuts or count on supervision to always look the other way. Put the problems back on management and work as directed.


5) Don’t Let Them Dirty Up Your Record

If you get a warning letter or other discipline, grieve it right away. If you get in more trouble later, a grievance panel or an arbitrator will hold it against you if you haven't challenged previous warnings.


6) Document Everything

Document your day with a Package Car Log Book, a notebook that fits in your pocket or on your smart phone.

Keep track of your stops, pick-ups and any circumstances that affect your production, like being sent off route, changes in your work, construction, bad traffic, etc. Use your smart phone to take pictures of DIAD messages or summary screens for documentation.

Management is less likely to pick on the drivers who keep track of their days. When they know you’re prepared for them, they tend to leave you alone.


7) Track Management & Use that Smart Phone

If a supervisor gives you an instruction that violates the methods, make a record of it. If you get an inappropriate message on your DIAD board, take a photo and save it.


8) File Harassment Grievances

If management is trying to build a case against you, you need to build a case of your own. If you’re being targeted by management, it’s too late to fly under the radar. File grievances and build a paper trail. Especially useful are well-documented, clear instances of harassment, discrimination, or instructions that violate UPS’s own policies and procedures.

Include in your remedy that you want a record of the incident to be retained in your personnel file.


9) Back Up Your Grievances with Information Requests

Article 4 requires the company, upon request, to provide the local union or designated shop steward with documents and information that is “reasonably related” to a pending grievance.

Managers that issue frivolous warning letters are sending the message that they love paperwork. So put them to work producing more of it for the union's grievance investigation.


10) Strength in Numbers

If you're being harassed, odds are you're not the only one. Talk to your steward or other drivers and work together. If you see a driver who's feeling the heat, help them out before they get to the breaking point. Teamsters are stronger standing up to harassment when we work together.

You have the right to use the bathroom when you need to, just like on any other day. Don’t let the supervisor discourage you from using the bathroom or try to limit you from going only on break time.

You have the right to get a drink if you’re thirsty. Follow UPS methods to stay hydrated.

You have the right to work safely, without distractions. If the supervisor talks to you while you’re driving you have the right to inform him that his actions are distracting and therefore unsafe to yourself and the general public. If the supervisor walks on your heels, you have the right to stop and respectfully communicate that you are working with urgency and purpose but also need space to perform your job safely.

You have the right to do bargaining unit work. If the supervisor handles packages, opens doors, or assists you in any way, then the OJS cannot be used in determining a fair day’s work. Take notes if this occurs.

You have the right to choose your meal time, as long as it is between Noon and 3 PM.

You have the right to work free of harassment. If over-supervised or harassed, document it.



  • Do your complete pre-trip and post-trip inspections.
  • Completely stretch after your first delivery stop and at the end of your meal period.
  • Keep your same routine as normal. Work at a safe, sustainable pace. Don’t rush or take shortcuts.


Follow all UPS delivery methods, including:

  • Follow the posted speed limit at all times, including on UPS property and in other parking lots.
  • Wear your seatbelt and use three points of contact when entering or exiting the vehicle.
  • Use proper body mechanics when lifting. Get close to the package. Bend with the knees.
  • Backup only when necessary. Scan and size up the area before backing. If in doubt, get out and look. Tap your horn repeatedly to signal your intentions.
  • Walk on walkways and driveways in residential areas. Don’t cut across the grass.
  • Send messages on the DIAD as you normally would. Don’t take shortcuts from your normal routine that will artificially inflate your SPORH.